I am a new user of Structure Sensor and didn’t have any problems setting up the hardware nor calibrating the lens using Occipital’s app (I run a 10.5 inch ipad pro with 256GB).
Problems starts when using the sensor with these 3 apps: Room capture, Scanner, Canvas.
- Room capture: The scan seems to work fine for a few seconds, then the 3D data starts to drag towards the left in jaggy steps. This is also a behavior observed in Canvas and Scanner.
See video: https://youtu.be/h5uSOHcbU28
- Scanner: The object being scanned - and the highlighted scanning area are dragging towards the left in incremental steps until we lose the scan area and scanned model altogether.
See video: https://youtu.be/Y8Fv9ehsoXM
- Canvas: Even though I don’t move the ipad at all, I get error messages asking me to move slower and the scan fails.
Did I miss something in the setup of the sensor? Or could this be a hardware malfunction?
Thanks in advance for your help.