structure app can't scan


#1

have my new sensor mark II on my ipad air 2, downloaded structure app, open but only has infrared and depth options, sometimes ifrared + color, but no option to scan.

this is the latest version too (nov 3, 2019), how to fix it?


#2

I have the same problem (mark II with Ipad 6th). itSeez3D also does not work because the sensor has a discharged battery. But it is not true.


#3

Hi Evary,

To scan you need to use the “Scanner” application: https://apps.apple.com/us/app/scanner-structure-sdk/id891169722

itSeez3D and other applications are in the process of being updated to support Mark II, and should be releasing app updates soon with support. We’ll be keeping this list up to date as new applications are released: https://support.structure.io/article/401-what-apps-can-i-use-with-structure-sensor-mark-ii