Structure Sensor Unresponsive



My Structure sensor has become completely unresponsive to power.

I live in Indonesia, and have performed numerous scans since I first brought it here in October 2018.

Last Monday, June 3rd, it has stopped responding to the power charger.

These are the details of the device:

Name: Structure Sensor Ice Blue

Model: ST01

The instructions at this link were unsuccessful:

Please help,


Hey Paul,

I was able to reply to your email sent to our support team. Since I will continue the discussion there, I will close this post.

closed #3